Total Calls
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Connected
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Resolved Rate
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Avg Handle Time
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Transfers
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Total Minutes
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Call Results Breakdown
Distribution of all call outcomes
Daily Call Volume
Calls per day with success overlay
Hourly Distribution
Best time-of-day analysis for response rates
Customer Sentiment
Connected calls normalised to Positive / Neutral / Negative
Inbound vs Outbound by Day
Cost Analysis
Bland AI + Twilio costs (USD with NZD equivalent)
Call Log
Search
Campaign
From
To
Result
Sentiment
Direction
| Date / Time | Campaign | Name | Phone | Waybill | Direction | Result | Sentiment | Duration | Recording | Transcript |
|---|